Web-based Workflow How does your company handle
processes that require approval, or to bring a request or issue to resolution?
Despite advancements in technology, the paper form is
still the dominant method of information movement for businesses, and a
dominant form of bottleneck. We specialize in workflow applications that
eliminate the bottleneck. Our workflow solutions range from basic to advanced
features such as routing requests based on skillsets and availability,
incorporating service level agreements, tracking turnaround time/performance,
building a knowledgebase as issues are brought to resolution and more. Examples
include:
Help
Desk Due Diligence
Customer Service/Request
Processing Purchase Orders
Lead Tracking & Sales
Force Automation Project
Management
A workflow application from Durkan Consulting includes
an "Administration Interface". Through this interface you control
keywords to fields, notification settings, and business rules without having to
know a line of code!
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